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Mad on Arrival

Did you ever have a customer or co-worker that was Mad on Arrival? Join Andrew Sanderbeck for this informative webinar.

When: 9/29/15
10:30 AM until 11:30 AM
Where: Online
Presenter: Andrew Sanderbeck
Contact: Racheal
513-751-4422 x10

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PCI Webinar with Andrew Sanderbeck


Mad on Arrival (M.O.A.)


Tuesday, September 29th from 10:30 - 11:30 am Eastern


Competency: Personal/Interpersonal Skills

Sub-Category: Customer Service


Did you ever have a customer or co-worker that was Mad on Arrival? (M.O.A.) Yes, so too have many of us! Are you effective at handling these (rather memorable) interactions? Do they scare you? Do you feel intimidated?


This informative and interesting webinar focuses on the three stages of the Mad on Arrival external and internal customer interactions:


1.    The approach/preparation

2.    The interaction/being ready for the unexpected

3.    The aftermath/recovery from the interaction


Following the program, the discussion will continue with a 15-minute Overtime Twitter session, where you can interact with Andrew and PCI Webinars. Be sure to join us the fun!

Andrew Sanderbeck ~ Biography


Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.


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