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Customer Complaints: Better than Gold!
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Customer Complaints: Better than Gold!

Do you manage complaints, or do complaints manage you? Join James LaRue

10/1/2015
When: 10/1/15
2:00 PM until 3:00 PM
Where: Online
Presenter: James LaRue
Contact: Racheal
513-751-4422 x10


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PCI Webinar with James LaRue

 

Customer Complaints: Better Than Gold!

 

Thursday, October 1st, from 2:00 – 3:00 pm EST

 

Competency: Personal/Interpersonal Competencies

Sub-Category: Customer Service

 

Do you manage complaints, or do complaints manage you? There is a tension between wanting feedback on services and operations, and then being dismayed when you get it.

Can Customer Complaints really be better than gold? This interactive and informative webinar focuses on fostering an attitude of gratitude: of welcoming honest observations from staff and the public, and plugging it into a process of improvement.


James LaRue ~ Biography

 

Jamie LaRue author of the award-winning book, "The New Inquisition," a weekly newspaper columnist for over 25 years, and a former public library administrator, today James (Jamie) LaRue writes, speaks, and consults on leadership, organizational development, community engagement, and the future of libraries.

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