Thursday, January 14th from 2:00 – 3:00 pm Eastern
Competency: Customer Service
Sub-Category: Uses effective training strategies to teach staff good customer service techniques
Bad habits get in the way of good customer service. The bigger problem is, many individuals and organizations don’t even realize they’re stuck in some bad customer service routines.
As long as customers use our products and services, they’re happy and the relationship must be good, right? Well, maybe not as good as you think!
In this interactive, informative and fun webinar we’ll look at six Bad Habits in Customer Service and discuss remedies for individuals and organizations alike. Join Andrew Sanderbeck for a customer service refresher…just in time for the new year!
Andrew Sanderbeck ~ Biography
Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.