Print Page   |   Sign In
Breaking Bad Organizational Customer Services
View Registrations Tell a Friend About This EventTell a Friend
Breaking Bad Organizational Customer Services

1/14/2016
When: 1/14/16
2:00 PM until 3:00 PM
Where: Online
Contact: Racheal
513-751-4422 x10


Online registration is closed.
« Go to Upcoming Event List  

Thursday, January 14th from 2:00 – 3:00 pm Eastern

 

Competency: Customer Service

Sub-Category: Uses effective training strategies to teach staff good customer service techniques

 

Bad habits get in the way of good customer service. The bigger problem is, many individuals and organizations don’t even realize they’re stuck in some bad customer service routines.

 

As long as customers use our products and services, they’re happy and the relationship must be good, right? Well, maybe not as good as you think!

 

In this interactive, informative and fun webinar we’ll look at six Bad Habits in Customer Service and discuss remedies for individuals and organizations alike. Join Andrew Sanderbeck for a customer service refresher…just in time for the new year!

Andrew Sanderbeck ~ Biography

 

Andrew has been developing and conducting training seminars for libraries and library organizations for more than fifteen years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and in numerous countries around the world. He is the founder of the PCI Webinars.

 

Search
Sign In
Sign In securely
Latest News
Upcoming Events

10/18/2017
Carterette Series Webinar - More Than an Editing Party: You Should Organize a Wikipedia Edit-A-Thon

10/18/2017
Infopeople Webinar - New Books for Storytime

10/18/2017 » 10/20/2017
Ohio Regional Association of Law Librarians 2017 Conference (ORALL)

10/18/2017
edWEB Webinar - News Literacy as a Vehicle for Reading Skills Instruction

10/18/2017
AASL Webinar - Kick-Starting Author Involvement with Your School