Positive Approaches to Resolving Performance & Conduct Problems
Many organizations have some sort of goal-setting plan, and many managers do some sort of coaching. However, when the situation gets sticky with employees not performing up to established goals, many managers become uncertain how to handle the situation effectively. Yelling at the employee or ignoring the situation are natural responses, but not the most effective ones.
Join Melanie for this Level-Up Lab on Positive Approaches to Resolving Performance and Conduct Problems. This level-up lab will help managers recognize performance problems and give them skills to address the problem effectively. As a result, you will be able to recognize problems and address them appropriately, determine why standards aren't being met, generate buy-in from employees to meet performance standards, and recognize and celebrate success.
Successful completion of this course will increase your ability to:
- Define and identify problem employees or nonperformers.
- Assess and confront problem behaviors before more drastic measures need to be taken
- Conduct a succesful confrontation session
- Develop and communicate standards that will ensure high quality performance
- Create a plan for employee "buy-in" and determine what helps motivate your employees
- Carry out disciplinary sessions taht work for both you and your employees.
Key Topics Covered:
This course explores the following subjects in depth:
- Recognizing the nonperformer or problem employee
- Four reasons for poor performance: don't know, can't do, isn't allowed, won't do
- Creating clear documentation of problem employees
- Dealing with your own emotions when you confront employees
- Approach confrontation without intimidation
- Running a successful session
- Developing realistic standards
- Determining why standards aren't being met
Melanie Blau McDonald
Melanie has had a diverse career in business and libraries with the consistent themes of responsible fiscal management, training, customer service, outreach and quality. As a third generation volunteer librarian, she finally 'made it official' and received her MLIS from the University of Illinois's GSLIS program in 2006. Melanie has volunteered or worked in school libraries, academic libraries and special libraries performing reference, reader's advisory, library usability studies, library outreach, instruction and staff development and training. At the National level, Melanie has presented at the Military Librarian's Workshop and held the Corporate Director position on the Military Librarian's Division Board. Since 2010, she has been writing the Spread the Word column for the Government Documents Round Table journal, Documents to the People. The column focuses on using freely available government documents to create library programming.
Melanie blogs on the home page of swonlibraries.org, which is copied to her LinkedIn page and swonlibraries twitter feed.