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SWON Webinar - Tell Me What You Want: The Art of the Reference Interview
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SWON Webinar - Tell Me What You Want: The Art of the Reference Interview

FREE for members ($20/$25) - In this webinar, we will learn and polish our reference interview through communication skills and understanding how to understand what our patrons are asking for.

11/14/2017
When: 11:00 AM
Where: Online
United States
Contact: 513-751-4422 ext 10


Online registration is closed.
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Tell Me What You Want: The Art of the Reference Interview 

Description:

Whether face to face, over the phone or online, good communication skills are the heart and soul of a reference transaction.  In this webinar we will discuss strategies for making patrons feel comfortable in the library, clarifying patron requests and matching reference materials to patrons’ reading levels. 

Competencies Covered:

  • Personal/Interpersonal Compentencies
  • Adult and Older Adult Services
  • Children's Services
  • Young Adult Services

About the speaker:

Mike Fair is the Teen Librarian at the St. Bernard branch of the Public Library of Cincinnati and Hamilton County.  He has worked in reference services for almost 20 years.  Mike earned his MLS from the University of Kentucky in 2014. 

Cost

FREE for employees of Supporting Member Institutions 
$20 for members in our Ohio service area*
$25 for everyone else

*If you are outside of our service area, you are eligible for a free or reduced rate via your 
Regional Library System. Please register via NEO, NORWELD, or SERLS for this discount.

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