Managing rowdy teens
At the last session we spent some time talking about how we deal with disruptive teens, either individually or in groups, in the library. Let's sound off on our tips, techniques, and troubles!
What issues do you have with disruptive, loud, rule-breaking youth?
How do you handle these issues? What procedures are in place at your library? Do you always follow the procedures?
Is there paperwork on these procedures that you could share with us? Share a link or upload it to the TSSIG group, if you want to share.
What tips do you have for de-escalating intense situations?