Soft Skills Earn Hard-Won Results
Thursday, April 30, 2015
Posted by: Nathan Swartzendruber
5 last Friday, Chris
Lottman gave a great talk on emotional intelligence, using
resources from the Yale
Center for Emotional Intelligence. She introduced a simple mood
chart to track energy (low to high) on one axis and feeling (unpleasant
to pleasant) on another, and she discussed how to use it when you're
working with groups of people. (You can find all the slides and handouts
from Take 5 on the Take
5 Resources page.)
To begin with, you should do quick self-assessments. If you're
feeling pretty neutral on the pleasantness scale and really low on
energy, for example, that's a symptom of being tired. If you're about to
lead a program, you may not need to get happy, but you do need
to raise your energy level. Some physical movement can help with that.
If you're setting up a program, and you see some people walk in who
seem to have a lot of energy and are really happy and excited about what
they're doing, that's great! Too much energy, though, can make it
difficult for them to pay attention and stay engaged. Lowering their
energy level, even with just a couple deep breaths, can help them focus.
Emotional intelligence isn't like
IQ; your emotional intelligence can grow throughout your life. You can
get better at recognizing your current state and the state others are in
and use smart strategies to help programs and interactions go better.
It's not rocket science, but it is science, and it's very useful.
- Nathan Swartzendruber, SWON Technology Educator
earnest work at the Staff Training Symposium
SWON is glad to offer several sessions at our Spring Staff Training
Symposium that can help build your emotional intelligence. Developing
these skills takes practice, just like any other skill. Considering that
librarians constantly work with people, people-skills prove their value
We're bringing experienced professionals to help you improve your
emotional intelligence, and with it, your communication and
collaboration. Come learn with us. Come practice with us. Sign
SWON is ready to report!
Our Membership Meeting is a chance for SWON to tell you what we've
accomplished and what we're working toward. We want you to know so that
you can participate with us and help us chart SWON's course. We
especially need current Supporting Members to attend to vote on SWON's
Come for lunch and hear a talk on Design Thinking for Libraries
from Cindy Tripp, a nationally recognized expert on the subject. The
Membership Meeting is less than a month away—May 26. Please plan to join
us (and register).
Nepal in crisis after earthquake
This week, central Nepal was shaken by its worst
earthquake in 80 years, with a magnitude of 7.8. It's an area
sorely lacking in maps that are needed for aid groups to deliver help.
In two days, over 2,000 humanitarian mappers added over
13,000 miles of roads and 110,000 buildings in Nepal. Your patrons
can help too. Learn how at next week's Level-Up
Lab on Humanitarian Mapping.