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Level-Up Lab: Effective Listening Skills
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Level-Up Lab: Effective Listening Skills

FREE - This course will help you improve your listening skills by helping you discern hidden messages, kick distracted tendencies, listen in emotional situations or groups, and increase information flow to enhance productivity. As a result you will receive messages clearly, build rapport with colleagues, avoid mistakes as a result of miscommunication, and create more positive work environment.

9/28/2018
When: 09/28/2018
10 am - 12 pm
Where: SWON Libraries Conference Room
10250 Alliance Rd
Next to Suite 135
Blue Ash, Ohio  45242
United States
Contact: 513-751-4422 ext 10


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Level-Up Lab:

 Effective Listening Skills

Listening is the cornerstone of communication. Effective listening makes the person speaking feel valued, prevents miscommunication, speeds productivity, and creates more active forums of discussion. But listening goes beyond just hearing. From reading body language and facial expressions, to discerning emotions to accurately processing messages, listening involves a high level of observation, empathy and analysis.

Yet most of us unknowingly fail to listen. According to studies on listening, we are distracted, preoccupied or forgetful about 75% of the time we should be listening. We listen at 125-250 words per minute, but think at 1000-3000 words per minute. Immediately after we listen to someone, we only recall about 50% of what they said. This is concerning, given that over 35 business studies indicate that listening is a top skill needed for success in business.

So how can we improve our basic attention and retention? This course will help you improve your listening skills by helping you discern hidden messages, kick distracted tendencies,  listen in emotional situations or groups, and increase information flow to enhance productivity. As a result you will receive messages clearly, build rapport with colleagues, avoid mistakes as a result of miscommunication, and create more positive work environment.

Course Objectives

Successful completion of this course will increase your ability to:

  • Describe the importance of listening

  • Identify barriers to listening well

  • Implement the steps of active listening

  • Uncover hidden messages

  • Listen in emotional situations

  • Increase information flow to enhance productivity and teamwork

Key Topics Covered

This course explores the following subjects in depth:

  • Understanding the difference between effective and ineffective listeners

  • How to prepare physically and mentally for listening

  • How to fulfill listening steps: ready, receive, review, respond, remember

  • Perfecting questioning techniques

  • Uncovering hidden messages by comparing body language and words


Who should attend?

  • All types of Library Staff

Competencies Covered:

  • Personal/Interpersonal Competencies
  • Communication

Presenter:

Cassondra Vick is the Executive Director at SWON Libraries Consortium. She received her MLIS from the University of Kentucky in 2015 & has over 18 years of experience in library service, as well as over 20 years in customer-serviced-based and customer-facing positions. She's not always a great listener, but she's working on it.

CEUs:

OLC accepts 2 CEUs.

KDLA accepts up to CEUs. 

ISL accepts up to 2 LEU/TLEUs.

Level-Up Labs:

Level-Up Labs are a chance for you to get some hands-on help to take your tech skills to the next level. They are held either onsite at SWON or at a library near you! Level-Up Labs are always FREE for everyone, but space is limited, so register today to reserve your place! 

Want to present your own Level-Up Lab at your library? Contact us by e-mail or phone (513-751-4422 ext. 11) to pitch your idea!


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