Making Difficult Conversations EasyDo you shy away from conflict? In organizations across the world conflict is avoided. Expectations go unmet, values are violated, and overall under-performance exists because people do not know how to effectively resolve issues without resorting to the use of power. This one-hour session introduces you to concepts that enable you to begin to "integrate conflict" - to walk into it and effectively handle it - rather than avoid it.

As a result of participating in this session you will:

1. Learn the sources of conflict in the workplace.
2. Understand how power plays a role in conflict.
3. Learn the importance of not taking conflict personally.
4. Understand the importance of asking for accountability.