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PCI Webinar - Preventing Harassment in the Library
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PCI Webinar - Preventing Harassment in the Library

FREE for members (or $15/$20)

When: 05/15/2019
12:30 PM
Where: Online
United States
Contact: 513-751-4422

Online registration is closed.
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PCI Webinar with Dr. Steve Albrecht

Preventing Harassment in the Library: Responding to Sexual,
Racial, and Bullying Incidents Involving Staff or Patrons 

Must register by 5/10/19

PCI Webinar with Dr. Steve Albrecht

Preventing Harassment in the Library: Responding to Sexual, Racial, and Bullying Incidents Involving Staff or Patrons

Wednesday, May 15th from 12:30 – 1:30pm EST

Mark Twain said, “Everybody talks about the weather, but no one does anything about it.” As a training issue, it’s the same with sexual and racial harassment and bullying prevention; everybody thinks they know about it, what to do or not to do in the workplace, and yet, it’s still near the top of the complaints filed with or by the federal and state Equal Employment Opportunity Commissions.

Sexual and racial harassment and bullying prevention in any library organization is about having an updated and accurate policy, training all employees to follow that policy, and then enforcing the policy, using consequences for the perpetrators (who could be staff members or patrons), and support for the victims. Staff have a right to work in a harassment-free workplace. Part of the responsibility is for directors, managers, and supervisors to create that kind of culture, pay attention to staff conflict based on this issue, and be ready to intervene if the harasser is a patron, to protect staff members. The other part of the responsibility is for staff to tell their bosses (or HR, or their city/county/agency attorney, among others )if they are being harassed by other employees or patrons.  

This 60-minute webinar-based training program is suitable for all library directors, managers, supervisors, and (full and part-time) employees.

Key Learning Points During the Webinar:


The Big Picture: Boundaries, Behaviors, Support, and Consequences  

The New Workplace: Expanding the Concept of “Protected Classes”

Hostile Work Environment Examples

Multiple Channels of Reporting

Harassment and Bullying by Patrons: Enough is Enough

Reviewing Your Agency Policy

Diversity Awareness

The Perils of Gossip

Defining the Sexually Harassing or Sexually Hostile Work Environment

Quid Pro Quo Harassment

Defining Racial Harassment

Defining Bullying and “Abusive Conduct”: Response Protocols

Organizational Red Flags

The Supervisor’s Intervention Process

The Employee’s Reporting Process: Having the Courage to Tell the Truth

Avoiding Litigation

Safe E-Mail and Social Media Usage

Dr. Steve Albrecht - Biography

As a trainer, speaker, author, and consultant, Dr. Steve Albrecht is internationally known for his expertise in high-risk HR issues. He specializes in workplace and school violence awareness and crisis response programs for private-sector firms, municipal and state government, K-12 schools, and colleges and universities. His clients include the two biggest municipal insurers in California.

In 1994, Dr. Albrecht co-wrote Ticking Bombs: Defusing Violence in the Workplace, one of the first business books on workplace violence.  Besides his work as a conference presenter and keynote speaker, he appears in the media and on the Internet, as a source on workplace violence, security, and crime. His 21 business and police books include Library Security; Tough Training Topics; Added Value Negotiating; Service, Service, Service!; and Fear and Violence on the Job.

He holds a doctoral degree in Business Administration (D.B.A.), an M.A. in Security Management, a B.A. in English, and a B.S. in Psychology. He is board certified in HR, security management, employee coaching, and threat assessment.


OLC accepts 1 CEU.

KDLA accepts up to CEU.

ISL accepts up to 1 LEU/TLEU.


FREE for employees of Supporting Member Institutions 
$15 for everyone in Ohio
$20 for everyone else


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