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PCI Webinar - Giving & Receiving Criticism in the Workplace
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PCI Webinar - Giving & Receiving Criticism in the Workplace

FREE for members ($15/$20) - Applying simple to use coaching techniques, attendees will learn to deliver critical messages that produce results and in turn, be given the tools to filter out the noise and move towards better communication that produce positive results.

10/2/2019
When: 12:30 PM
Where: Online
United States
Contact: 513-751-4422


Online registration is closed.
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Cost  |  CEUs  |  Competencies  |  Who Should Attend?

PCI Webinar with Kathy Zappitello

Giving & Receiving Criticism in the Workplace

Wednesday, October 2nd, from 12:30 – 1:30pm

Must register by 9/27

Being criticized or getting workplace and performance feedback, can be hard to take even when it is delivered correctly and on point. What are we really hearing when this happens?  What is the other person actually trying to say and how does this verbal dance influence the other dynamics in the library?  


Applying simple to use coaching techniques, attendees will learn to deliver critical messages that produce results and in turn, be given the tools to filter out the noise and move towards better communication that produce positive results.  This interactive and engaging program will discuss ways to:


  • keep the conversation focused and on point

  • minimize the drama in the conversations

  • grow relationships with staff members while correcting their behaviors

  • help you remain calm

  • help you overcome past mistakes in delivering criticism to others

 

Kathy Zappitello has worked for sixteen years in Ohio libraries and is currently the Executive Director of the Conneaut Public Library in Conneaut, Ohio.  She also works as a producer, writer, actor, and director for one of Ohio's cable access channels that provides programming to households in Ohio and Western Pennsylvania and serves on the Executive Board for The Association for Rural and Small Libraries.

Who should attend?

Types of people who should attend. Feel free to add types or be more descriptive. Delete those not needed & this line.

  • HR
  • Library Leaders
  • Management & Supervisors

Competencies Covered (Competency Index for the Library Field):

(Delete this line and any competencies that are not covered. Bolded are the competencies most frequently covered by events. Feel free to check the "Competency Index for the Library Field" for fuller descriptions.) Be sure to cross reference with "Event Categories" above.

Essential Library Competencies

-Personal/Interpersonal Competencies

  • Collaboration
  • Communication
  • Leadership

-Library Management Competencies

 

  • Organizational Leadership
  • Personnel Management
  • Staff Training & Development
  • Strategic Planning

CEUs:

OLC accepts up to 1 CEU

KDLA accepts up to 1 CEU

ISL accepts up to 1 LEU/TLEU

Price:

Free for Employees of Supporting Member Institutions
$15 for anyone In Ohio
$20 for Everyone Else

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