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PCI Webinar - Effective Communication During a Conflict
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PCI Webinar - Effective Communication During a Conflict

FREE for Supporting Members ($15/$20) - This interactive and informative webinar will give you the tools to navigate conflict, gain an understanding, and even elevate others along the way. We will develop communication tools to use during a conflict and formulate an approach to reach a desirable outcome during a confrontation.

 Export to Your Calendar 10/21/2020
When: 10/21/2020
12:30 pm
Where: Online
United States
Contact: Andrew Sanderbeck
727-409-2239 - payment submitted through SWON


Online registration is available until: 10/21/2020
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Cost CEUs Competencies  |  Who Should Attend?

 

PCI Webinar with April Williams

Effective Communication During a Conflict

 

Wednesday, October 21st, from 12:30 – 1:30pm ET

 

We learn to speak as early as nine months, but within a lifetime, few people learn to effectively communicate. Communication versus talking allows us to share, engage, build an understanding, and establish a sense of community. It joins us--unites us.

 

Communication transforms relationships and creates opportunity. But can we do this even if we disagree? Can we build relationships in the midst of an emotionally-charged conversation? Absolutely!

 

This interactive and informative webinar will give you the tools to navigate conflict, gain an understanding, and even elevate others along the way. We will develop communication tools to use during a conflict and formulate an approach to reach a desirable outcome during a confrontation.

As a result of this program, attendees will:

  • See conflict as an opportunity, not a threat
  • Learn a 3-step approach on how to confront
  • Better understand blame vs. contribution in a conflict
  • Learn ways to respond, not react in a conflict

 

April Williams ~ Biography


April is the manager of Lancaster County Library in South Carolina. She is also an author, speaker, entrepreneur, editor, and a worship leader,  who  incorporates her love of music in many adult library programs. She also coordinates social media and marketing initiatives to promote library programs and educational opportunities.   


April obtained her Bachelor of Arts in Organizational Leadership from the University of South Carolina and her Master of Library and Information Studies from the University of Alabama. She conducts workshops on leadership and communication and hosts a morning broadcast called Daily Dose LIVE that presents success tips to audiences worldwide. She is a certified life and management coach, who loves to propel individuals to success through personal and professional growth. 


April and her husband, Todd, consult and train entrepreneurs in leadership, management, investing, and budgeting. They are the parents of five sons. When April is not working, she enjoys a cup of


Who Should Attend?

  • Everyone!

Competencies Covered (Competency Index for the Library Field): 

-Personal/Interpersonal Competencies

  • Collaboration
  • Communication

-Public Services Competencies

-Adult & Older Adult Services 

CEUs:

OLC accepts up to 1 CEU

KDLA accepts up to 1 CEU

ISL accepts up to 1 LEU/TLEU

Price:

Free for Employees of Supporting Member Institutions
$15 for anyone in our Ohio Service Area
$20 for Everyone Else

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