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Webinar - Service Excellence in Challenging Times with Pat Wagner
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Webinar - Service Excellence in Challenging Times with Pat Wagner

FREE - Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times.

1/11/2017
When: Wednesday, January 11, 2017
Where: Online
United States
Contact: http://www.webjunction.org/events/webjunction/service-excellence-in-challenging-times.html

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http://www.webjunction.org/events/webjunction/service-excellence-in-challenging-times.html

 

Service Excellence in Challenging Times

This webinar will provide approaches to customer service skills especially relevant during times of community turmoil.

In turbulent times, many Americans turn to their libraries. While this is a true affirmation of the value our country places on its libraries, it increases the responsibility for library staff to meet the public with the best customer service. During times of community turmoil, it is an extra challenge to convey patience, good humor, an accurate knowledge of your collections and services, and a willingness to serve. Learn how to ramp up your skills to maintain a safe, welcoming environment where everyone can visit, work, and play without feeling uncomfortable. Keep calm, confident and capable of guiding your community through difficult times.

Presented by: Pat Wagner, library trainer and consultant with 35+ years’ experience, and known for her practical programs.

Tweet: #wjwebinar

Access Recording

  • View Webinar Recording (Coming Soon)

Webinar Attachments

  • View slides (pdf) (Coming Soon)
  • View chat (xls) (Coming Soon)
  • View captions (txt) (Coming Soon)
  • Learner Guide (doc) Use alone or with others to extend your learning.

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