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Free PLA Webinar - How to Successfully Roll Out Project Outcome in Your Library
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Free PLA Webinar - How to Successfully Roll Out Project Outcome in Your Library

FREE - This webinar will cover good practices for on-boarding staff, building internal support, and organizing your data collection team. Learn some of the steps libraries have taken early on to launch Project Outcome and spark support for outcome measurement, whether in a single library or an entire system.

When: Thursday, February 23, 2017
2:00 PM
Where: Online
United States
Not a SWON Event

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More info:

How to Successfully Roll Out Project Outcome in Your Library

Thursday, 2/23/2017
  • 2:00 PM-3:00 PM (Eastern)
  • 1:00 PM-2:00 PM (Central)
  • 12:00 PM-1:00 PM (Mountain)
  • 11:00 AM-12:00 PM (Pacific)

Project Outcome: Measuring the True Impact of Public Libraries logoYou’ve heard about Project Outcome and are ready to get started. But what does it take to successfully implement Project Outcome in your library? This webinar will cover good practices for on-boarding staff, building internal support, and organizing your data collection team. Learn some of the steps libraries have taken early on to launch Project Outcome and spark support for outcome measurement, whether in a single library or an entire system. This webinar will feature Project Outcome users who will share their success stories and lessons learned. Webinar participants will have the opportunity to ask questions and share their own experiences.

Learning Outcomes

At the conclusion of this webinar, participants will:

  • Be able to identify key steps in successfully implementing outcome measurement, as outlined in the Project Outcome road map;
  • Understand good practices and strategies for on-boarding staff, building internal support, and organizing their data collection team; and
  • Know how other libraries have successfully implemented Project Outcome and how to access additional resources for support, including the Project Outcome Community of Practice.

Who Should Attend

This webinar is open to everyone interested in outcome measurement. Project Outcome is a free service provided by the Public Library Association. If you would like to enroll in Project Outcome in advance of the webinar, please do so at


Crystal SchimpfCrystal Schimpf is a library training consultant and co-founder of Kixal, where she provides collaborative, transformative training for libraries and nonprofits. She has provided training on projects for the Urban Libraries Council’s Edge Initiative, the Public Library Association, TechSoup, the Colorado State Library, Community Technology Network, and the R-Squared Conference. Crystal is a degreed librarian with a passion for digital literacy and technology issues and has worked on many projects, programs, and services that require outcome measurement.

Rebecca JonesRebecca Jones is director of Branch & Neighbourhood Services at Brampton Library, responsible for neighborhood branches in one of Canada’s fastest growing multi-cultural cities. Rebecca came to libraries through a corporate route, starting her career as a librarian at the Royal Bank of Canada and then as a manager in information services, records management and technology training at Imperial Oil Ltd. Founder and partner of Dysart & Jones Associates since 1992, she managed more than 100 cross-functional projects in strategic and business planning, performance measures, organizational design, service reshaping and management projects, and was also director Professional Learning Centre at University of Toronto’s iSchool.

Working with libraries in all environments she became increasingly concerned that libraries did not have a sector indicators or performance measurement culture. Looking to the non-profit and public sectors she discovered the Logic Model and began talking, teaching, and nagging about the Model to any and all until Moe Hosseini-Ara started listening and joined her to raise the awareness of public libraries. She was ecstatic to be with Brampton Library when they were one of the first Canadian libraries to join PLA’s Project Outcome. A Fellow of the Special Libraries Association (SLA), a recipient of SLA’s Leadership Award and LMD’s Mentoring Award, she was delighted to be named Ontario’s Public Librarian of the Year, and receive Canada’s Outstanding Service to Librarianship Award. She considers herself as incredibly lucky to have gone from being a kid who knew nothing of libraries to now having colleagues and friends throughout Canada and the U.S. who make her laugh, think, change her opinion, learn, and continue to work in a sector that spans industries and positively impacts thousands of lives.

Clayton CheeverClayton Cheever has been the Assistant Director of the Thomas Crane Public Library since 2013. Previously he has been the Metro Boston Library Network Administrator, a supervisor of technical services & IT, a teen librarian, a database administrator, a non-profit director, a canvasser, a dishwasher, and more. He is an avid bicyclist who loves doing long rides to raise awareness about climate change, a vegan for more than 20 years, and a proud father of two.



THIS WEBINAR IS FREE, BUT REGISTRATION IS REQUIRED AND SPACE IS LIMITED. You can register for this webinar until it begins, or until space is no longer available, whichever comes first. Please do not register unless you are sincere about attending the live webinar. Space is limited, and signing up and not attending may deprive someone else of the opportunity. Thank you for your cooperation.

How to Register

REGISTER NOW! On the next screen you'll click "Register" to continue the online registration process.

Project Oucome webinar WebEx registration screenshot

If you have a physical or communication need that may affect your participation in this webinar, please contact us at or 800-545-2433 ext. 5PLA (5752) at least two weeks prior to the registration deadline above. Without prior notification of need, we cannot attempt to provide appropriate accommodations.

Tech Requirements

This webinar will be presented using the WebEx Event Center platform. You may listen to the audio portion of the webinar via your computer's speakers, headphones plugged into your computer's audio jack or USB port; or by dialing in with your telephone (your carrier's charges may apply) or Skype (by following the process outlined by Skype to place calls to land lines). We suggest that groups, especially larger groups, plan ahead to use an LCD/LED projector in the room to project the webinar. Groups will also want to have speakers or a sound system capable of amplifying the webinar audio for the entire room. No microphone is required.

PLEASE NOTE: PLA provides its webinar audio through voice over IP (VoIP), which means the sound comes through speakers or headphones plugged into your computer. PLA works with its webinar platform provider to assure the highest quality audio is being delivered to attendees. However, variables over which PLA has no control—such as the speed of your Internet connection or traffic on your local network—can affect the end quality of the webinar audio delivered by your computer. Each webinar’s audio is also available by teleconference via a toll number, so we recommend you have access to a long-distance enabled phone as a backup in case you experience audio issues with VoIP. If you do encounter any problems during the webinar, you will receive a link to its archived recording within a week of the live event and can review anything you missed.

Credits or CEUs

PLA does not award credit hours, or CEUs, but will provide a boilerplate certificate of completion for this webinar, which registrants—individuals and groups—can personalize as needed.


Questions about this webinar? Please contact us at or 800-545-2433 ext. 5857.

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